Delivery conditions

I. Delivery Time

Shipments will be made through a courier company. The order placed by you will be delivered to you within a maximum period of 14 working days from the time we have made the order confirmation. Although the usual delivery time of PUNAPU usually ranges between 6 and  7 days, from the end of the order. These deadlines are average, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, PUNAPU will inform its customers as soon as it becomes aware of them. Each delivery is considered made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the event of delays in the delivery of orders attributable to PUNAPU, the Customer may cancel his order in accordance with the procedure described in the Sections “CANCELLATION OF ORDERS” and “RETURN” of the “GENERALTERMS AND CONDITIONS OF PURCHASE”. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed time and has not been able to be delivered for reasons attributable to the Customer.

The shipping costs can be consulted in the shipping section of our website. Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped. For security reasons PUNAPU will not accept any order when it is not possible to identify the recipient of the order and their address.


II. Delivery Data, Deliveries Not Made and Loss

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. PUNAPU contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at ensuring that the delivery takes place. If after 7 working days after the departure to distribution of the order has not been arranged delivery, the Customer must contact PUNAPU. In the event that the Customer does not proceed in this way, after 10 working days from the departure to distribution of the order it will be returned to our company and the Client must take care of the shipping costs and return to origin of the merchandise, as well as the possible management costs associated with it.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.


III. Diligence in delivery

The Customer must check the good condition of the package before the carrier that, on behalf of PUNAPU, makes the delivery of the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, after having reviewed the product, the Customer detects any incident such as blow, breakage, indications of having been opened or any damage caused to it by the shipment, it undertakes to communicate it to PUNAPU via email in the shortest possible period of time, before the following 24 hours from delivery. From that moment on, no such incidents will be dealt with.

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